A user can maintain a PAD account if granted authority during PAD setup, and includes the following actions:

• Changing bank account details
• Changing account status
• Add, editing, or removing account authority

To begin, from the Menu button select ‘Payments’ and then ‘My Account’. Select the desired PAD Account and then from the ‘View Pre-Authorized Debit Account Details’ page select ‘Maintain Account’. You will then be directed to the ‘General Details’ page where you can change bank details or account status. You can also go to the ‘Authorization’ page and make changes as needed.

Users and organizations can only have one active PAD account at a time. Should you wish to add a new account, view your PAD account and click ‘Maintain Account’ to change the status of the existing account to ‘Closed’, ’Suspended’ or ‘On hold’ prior to creating a new account. A closed account cannot be reopened but a ‘Suspended’ or ‘On hold’ account can be reactivated provided there is no other currently active account. If an account has been closed in error, simply create a new PAD account with the same information.