The system will not allow you to submit a filing without paying the calculated fee. In some cases, however, it is appropriate to bypass fee payment, and in these instances the securities regulator or the CSA Service Desk will issue a fee exception code to use when making your filing so the system won’t charge you. 

The information provided below explains how to request fee exception codes. Also refer to How do I enter a fee exception code? and If I am using a fee exception code, do I still need to complete the fee attributes section? 

To request a system fee exception code:

You should contact the CSA Service desk (see contact information below) if you require a system fee exception code. To obtain a system fee exception code, send an email to the CSA Service Desk and include:

• • the following information in the subject line of the email: Subject: Request for SEDAR+ system fee exception code – <Enter impacted filing type>
  • include the “Fee Exception Code Request Table” provided below. Please copy and paste this table into your fee exception code email request and complete all the information. Also attach any relevant screenshots (e.g. fee summary page, filing confirmation page, error messages). 
  • If the request is approved, the CSA Service Desk will send you a reply that includes the system fee exception code.

To request a regulatory fee exception code for a single jurisdiction (for any one filing):

You should contact the recipient agency (see contact information below) for a regulatory fee exception code if you require a regulatory fee exception code only from a single jurisdiction. To obtain the regulatory fee exception codes send an email to the recipient agency and include:

• • the following information in the subject line of the email: Subject: Request for SEDAR+ regulatory fee exception code – <Enter impacted filing type>
  • include the “Fee Exception Code Request Table” provided below. Please copy and paste this table into your fee exception code email request and complete all the information. Also attach any relevant screenshots (e.g. fee summary page, filing confirmation page, error messages). 
  • If the request is approved, the recipient agency will send you a reply that includes the regulatory fee exception code.

To request regulatory fee exception codes for multiple jurisdictions (for any one filing):

You should contact the CSA Service desk (see contact information below) for fee exception codes if you require fee exception codes from multiple jurisdictions for the same filing. The CSA Service Desk will send you fee exception codes for all applicable jurisdictions in a single email. To obtain the fee exception codes send an email to the CSA Service Desk and include:

• • the following information in the subject line of the email: Subject: Request for SEDAR+ regulatory fee exception code – <Enter impacted filing type>
  • include the “Fee Exception Code Request Table” provided below. Please copy and paste this table into your fee exception code email request and complete all the information. Also attach any relevant screenshots (e.g. fee summary page, filing confirmation page, error messages). 
  • If the request is approved, the CSA Service Desk will send you a reply that includes fee exception codes for each requested jurisdiction.

Fee Exception Code Request Table:   Please complete all questions and attach any relevant screenshots ( e.g. fee summary page, filing confirmation page, error messages) 

1	Profile name (the name of the profile used to create the filing as shown on the blue banner)
2	Profile number
3	Profile type (Company, Investment Fund, Investment Fund Group, Third Party)
4	Filing number
5	Filer contact name(s)
6	Filer email address(es)
7	Filing type (see Filing Inventory for a list of Filing types)
8	Filing sub type (see Filing Inventory for a list of Filing sub types)
9	Applicable jurisdictions for which a fee exception is required (this MIGHT NOT INCLUDE ALL the recipient agencies associated with the filing)
10	Is a fee exception code required for the Systems Fee? (Yes or No)
11	Reason for request including additional details about your filing that will help to explain what fees should be charged  Examples: Unexpected fee discrepancies (e.g. higher than expected fee charges) Technical issues that prevent you from filing in a timely manner Onboarding challenges or profile setup issues Filing a previously filed Participation Fee Form Filing a document previously filed outside of SEDAR+ Filing created or maintained with fees paid, but the submission didn’t go through
12	Do you have an open ticket with the Service Desk? If yes, what is the ticket number?
13	Did you contact the Service Desk with a related technical issue and not receive a ticket number? If yes, please provided details (e.g. provide date(s) and/or copy of email(s))?
14	If there is a late fee applicable, when is your filing due date?

  CSA Service Desk contact information and hours of operation:

CSA Service Desk	Hours of Operation
Toll Free (Within North America): 1-800-219-5381  Outside of North America: 1-514-878-8377 Email: sedarplus@csa-acvm.ca	Monday – Friday: 7:00 am to 11:00 pm ET (excluding Canadian statutory holidays)

  Recipient agency contact information:

Recipient Agency	Email Address
Alberta Securities Commission (ASC)	Prospectus filings and pre-files: Prospectus.Reviews@asc.ca Report of Exempt Distribution (for both Companies + Investment funds): accounts.receivable@asc.ca
Autorité des marchés financiers (AMF)	droitslvm@lautorite.qc.ca
British Columbia Securities Commission (BCSC)	finreport@bcsc.bc.ca
Financial and Consumer Affairs Authority of Saskatchewan (FCAA)	corpfin@gov.sk.ca
Financial and Consumer Services Commission (FCNB)	passport-passeport@fcnb.ca
Service Newfoundland & Labrador – Office of the Superintendent of Securities (NL-Gov)	SecuritiesExemptions@gov.nl.ca
Manitoba Securities Commission (MSC)	securities@gov.mb.ca
Nova Scotia Securities Commission (NSSC)	NSSC_Corp_Finance@novascotia.ca
Office of the Superintendent of Securities (NWT-Gov)	Elizabeth_Doyle@gov.nt.ca Shmaila_nosheen@gov.nt.ca
Office of the Superintendent of Securities – Prince Edward Island (PE-Gov)	ccis@gov.pe.ca
Office of the Superintendent of Securities for Nunavut (NU-Gov)	securities@gov.nu.ca
Ontario Securities Commission (OSC)	For Investment Funds: OSC_IFSP_Fees@osc.gov.on.ca  For Companies: OSC_CF_Fees@osc.gov.on.ca
Office of the Yukon Superintendent of Securities (YT-Gov)	Securities@Yukon.ca